Your Path to Personalized Wellness Starts Here

Get dedicated support from our expert team. We're here to guide you every step of your health journey.

Connect with Our Wellness Support Team

Our dedicated team is ready to provide personalized assistance, expert guidance, and foster community connection, ensuring your wellness success.

Phone Support

Speak directly with our wellness specialists based in Boston. Available Monday-Friday, 9 AM - 5 PM EST.

(617) 555-0199

Average wait time: Under 2 minutes

Email Assistance

For detailed inquiries, reach out to our dedicated email departments.

General Inquiries: [email protected]
Billing: [email protected]

Average response time: 4 hours during business hours

Live Chat

Get immediate answers to your quick questions and technical support during business hours.

Start Chat Now Available M-F, 9 AM - 5 PM EST

Video Consultations

Book a personalized video session with a wellness expert for in-depth guidance.

Schedule a Consultation Appointment required

Visit Our Boston Wellness Center

Experience in-person support and explore resources at our physical location in the heart of Boston.

Map of Epoch Crafters Boston Office Location — Locate us easily near the historic Freedom Trail.

Our office is conveniently located at:

Epoch Crafters
1776 Freedom Trail, Suite 300
Boston, MA, 02108, USA

We offer in-person consultations by appointment. Our center is easily accessible via public transportation, with several MBTA stations nearby. Parking information is available upon request.

Schedule a Visit View Public Transportation Options

Expert Support for Every Wellness Need

Our diverse team brings specialized knowledge to ensure you receive comprehensive and tailored guidance.

Wellness Specialists

Our specialists hold certifications in nutrition, fitness, and mental well-being, providing holistic guidance for your personalized plan.

Connect with a Specialist →

Technical Support

Seamless platform navigation and feature assistance is crucial. Our tech team ensures your digital wellness journey is smooth.

Get Tech Help →

Community Managers

Moderating our forums and facilitating peer connections, our community managers foster a supportive and engaging environment.

Join the Community →

Frequently Asked Questions and Resources

Find quick answers and self-service options for common inquiries regarding your Epoch Crafters experience.

Getting started is simple! After registering, navigate to the "Personalized Wellness" section in your dashboard. Our guided process will ask about your goals and preferences to help you build your initial plan. You can modify it at any time.

We offer flexible monthly and annual subscription plans. You can manage your billing information, view payment history, and upgrade or cancel your subscription directly from your account settings under the "Billing & Subscriptions" tab.

For immediate technical assistance, please try refreshing your app or browser. If the issue persists, visit our comprehensive Technical Troubleshooting Guide or contact our Technical Support team via live chat.

View All FAQs Explore Video Tutorials

Crisis Support & Emergency Resources

For immediate assistance during a mental health crisis or emergency, please utilize these critical resources. Epoch Crafters is a wellness platform, not an emergency service.

National Crisis & Suicide Lifeline

Free, confidential support available 24/7 across the U.S.

Call 988 Chat Online

Boston-Area Emergency Services

For local medical emergencies or urgent safety concerns in Boston.

Call 911 For non-emergencies, contact your primary care provider.